Lifetime Guarantee
Lifetime Guarantee
What does “Lifetime Guarantee” mean? We are proud to offer a Lifetime Guarantee on all of our socks.
If at any time you are unsatisfied with our socks, we want you to let us know. Having a quality issue, not quite the right fit, or did our product fail to live up to your standards? We’ll get those replaced for you right away. Here are some examples of what our Lifetime Guarantee covers:
- Holes
- Material thinning
- Stretching or shrinkage
We’ve designed our Lifetime Guarantee process to be as easy as possible so that you can receive the socks that meet your needs and get back to doing the activities that keep you moving.
What does Lifetime Guarantee Not Mean?
We know Lifetime Guarantee sounds too good to be true, but we guarantee our quality and our socks. Whether you’re running the Hardrock 100 or running after your toddler, we cover it. But, if you leave them on the course or your toddler hides them under the couch, we can’t take responsibility for that. Here are a few other examples of what it doesn’t cover:
Socks subbing for a Pet Chew Toy
While saying the dog ate your homework was always worth a shot in school, this unfortunately not covered by our Lifetime Guarantee.
Lost in the laundry
While we encourage you to take that up with your dryer (we all know how they love to eat socks), this is not something covered by our Lifetime Guarantee. We do recommend washing your socks in a mesh laundry bag so they don’t escape.
Left behind at a race
We know it feels great to take your shoes and socks off after a long hard race, but protect your favorite pairs at all cost. This is not something covered by our Lifetime Guarantee.
Thrown Away
Did your favorite socks get a hole? Make sure you take a picture and hold onto your socks in question. We will need a photo to be able to get you a new pair, so if you throw them away, they will not be covered by our Lifetime Guarantee.
Warranty Claim Process
Step 1: Submit your request via email at [email protected]
Step 2: Your request must include all the following information:
- Contact information
- Date and place of purchase
- Description of the product to be replaced
- Reason for replacement
- Upload a photo for each pair
Step 3: After approval, you will receive an email with shipping instructions.
Step 4: Return the socks (clean) along with the confirmation number we provided. Shipping costs are the responsibility of the customer. Alternatively, you may return the socks to one of our stores or to our headquarters.
Step 5: Our customer service team will contact you, to assist you in selecting your replacement pair and to arrange the shipment.
